SHIPPING INFORMATION
Thank you for visiting www.timberwallledges.com (hereinafter referred to as “the Website”). We are committed to providing you with fast, safe and efficient shipping services. The following are the terms and conditions regarding shipping, which apply to our orders within Australia and internationally.

  1. Shipping Scope
    ● Shipping within Australia
    www.timberwallledges.com supports shipping to all parts of Australia. Our products will be delivered to your home or office safely and quickly.
    ● International Shipping
    In addition to shipping within Australia, we also provide international shipping services covering many countries and regions. The cost and time of international shipping will be determined at checkout.
  2. Shipping Time
    ● Shipping Time within Australia
    ○ Standard shipping: It is estimated to take 6 working days, and the specific time may vary depending on the destination and shipping method.
    ● International Shipping Time
    International shipping generally takes 12 working days, and the specific time will vary depending on the destination country and customs processing time.
  3. Shipping Costs
    ● Shipping Cost Calculation
    ● Shipping costs are automatically calculated based on the weight of the order, the destination, and the selected shipping method. The specific shipping costs can be viewed on the checkout page.
  4. Cooperating courier companies
    To ensure safe and timely delivery, we cooperate with many well-known courier companies, including but not limited to:
    ●Australia Post
    ●DHL
    ●UPS
    ●FedEx
    The specific courier service will be determined according to your order and the delivery method you choose.
  5. Cargo tracking
    ●Package tracking
    Once your order is shipped, you will receive a confirmation email with the tracking number of the courier. You can track the movement of your package through the official website of the relevant courier company.
    ●Timely notification
    If any problems occur during transportation, we will contact you in time to provide relevant information and solutions.
  6. Notes
    ●Force majeure
    In some cases, such as natural disasters, wars, strikes, government actions and other force majeure events, transportation time may be delayed. In these cases, we will try our best to notify you in time.
    ●Receipt confirmation
    Please check the package upon receipt. If you find it damaged or inconsistent with the order, please contact customer service immediately. We will assist you in handling related issues.
  7. Contact Information
    If you have any questions about the shipping terms or need further assistance, please contact us via the following methods:
    ●Email: corestone@timberwallledges.com

Thank you for choosing www.timberwallledges.com, we look forward to providing you with excellent wooden wall mounts and quality service!