FREQUENTLY ASKED QUESTIONS
Welcome to www.timberwallledges.com (hereinafter referred to as “this website”). We are committed to providing you with high-quality wooden wall shelves and excellent service. The following are some of the questions and answers frequently asked by customers. If you have any other questions, please feel free to contact us.

  1. About the product
    ●What are the materials of wooden wall shelves?
    Our shelves are made of high-quality solid wood and are finely processed to be both beautiful and durable. We ensure that the wood used comes from sustainable sources to protect the environment.
    ●What sizes and styles are available for your shelves?
    We offer a variety of sizes and design styles to meet the needs of different spaces. You can view the specific information of each shelf on the product page.
    ●How to clean and maintain wooden wall shelves?
    We recommend using a mild detergent and soft cloth to wipe the shelves regularly, and avoid using strong acid or strong alkali materials to maintain its appearance and extend its service life.
  2. About the order
    ●How to place an order?
    Simply browse our website, select the wooden wall mount you need, click “Add to Cart”, and follow the on-page prompts to complete the checkout.
    ●How do I confirm that my order has been processed?
    After placing an order, you will receive a confirmation email confirming that your order has been successfully submitted. Please make sure to check your inbox and spam folder.
    ●Can I modify or cancel my order?
    Once the order is submitted, we will process it as soon as possible. If you wish to modify or cancel your order, please contact us by email as soon as possible at corestone@timberwallledges.com, and we will try our best to meet your request.
  3. About payment and delivery
    ●What payment methods are available?
    We accept a variety of payment methods, including credit cards, debit cards and some electronic payment methods. All payments are made in a secure environment.
    ●Do you provide international delivery?
    Yes, we provide international delivery services. Shipping costs and estimated delivery times will be displayed at checkout.
    ●How long does it take to ship?
    ○ Shipping within Australia: usually takes 6 working days.
    ○ International shipping: usually takes 12 working days, depending on the destination.
  4. About Refunds and Returns
    ●I am not satisfied with the product I purchased, how do I apply for a refund?
    If you are not satisfied with the product you received, please apply for a refund within 14 days after receiving the product. Please contact us by email at corestone@timberwallledges.com to provide the order information and the reason for the refund.
    ●How long does it take to process a refund?
    Once we receive the returned product and confirm that it meets the refund conditions, the refund will be processed and returned to your original payment method within 5 working days.
    ●Who will bear the shipping cost for returns and exchanges?
    Unless it is due to our mistake or the product has quality problems, the shipping cost for returns and exchanges shall be borne by the customer.
  5. About Contacting Customer Service
    ●If I have any other questions, how can I contact you?
    If you have any other questions or need further help, please feel free to contact us by email: corestone@timberwallledges.com. We will get back to you as soon as possible.

Thank you for visiting www.timberwallledges.com, we look forward to providing you with quality products and services!